Frequently Asked Questions About Videotron Courriel

Access your Videotron email account by visiting the official Videotron webmail portal through your internet browser. Enter your complete email address (including @videotron.ca) as your username and your account password. The webmail interface works with all modern browsers including Chrome, Firefox, Safari, and Edge. If you've never logged in before, your initial password may be the one provided during account setup or sent via postal mail with your welcome package. For security reasons, Videotron requires passwords to be at least 8 characters long and contain a mix of letters and numbers. If accessing from a public computer, remember to log out completely when finished and avoid selecting any 'remember me' options that would save your credentials.

Password recovery for Videotron email accounts involves using the 'Forgot Password' or 'Mot de passe oublié' link prominently displayed on the login page. Click this link and enter your email address to receive password reset instructions. Videotron sends reset links to the alternate email address or phone number associated with your account during initial setup. If you haven't configured recovery options or no longer have access to them, contact Videotron customer service at 1-877-380-2611 for telephone support. Representatives verify your identity using account information like your service address, account number, or billing details before authorizing a password reset. The process typically takes 5-10 minutes by phone. For security purposes, Videotron cannot email passwords in plain text, so all recovery processes involve creating a new password rather than retrieving the old one.

Mobile configuration requires entering Videotron's server settings manually into your phone's email application. On iPhone, open Settings > Mail > Accounts > Add Account > Other > Add Mail Account. Enter your name, complete Videotron email address, password, and a description. For incoming mail, select IMAP, then enter imap.videotron.ca as the hostname with port 993 using SSL. For outgoing mail, use smtp.videotron.ca with port 587 and STARTTLS encryption. Android users follow a similar process through Settings > Accounts > Add Account, selecting Personal (IMAP) as the account type. Both platforms require your full email address as the username. After saving settings, your phone syncs existing messages, which may take several minutes depending on mailbox size. IMAP protocol ensures messages stay synchronized across all devices, so deleting an email on your phone also removes it from webmail and other connected devices.

Videotron email storage capacity varies by subscription tier, ranging from 1 GB for basic residential accounts to 10 GB for premium residential packages. Business accounts receive 25 GB or more depending on their service agreement. Storage consumption includes all messages in your inbox, sent items, drafts, and folders, plus any attachments. A 1 GB account holds approximately 10,000 text-only emails or 2,000-3,000 emails with typical attachments. Users approaching their storage limit receive warning notifications at 80%, 90%, and 95% capacity. Once storage reaches 100%, the account cannot receive new messages until space is freed by deleting old emails or large attachments. Emptying the trash folder permanently removes messages and reclaims storage immediately. Users can check current storage usage by logging into webmail and viewing the storage indicator typically displayed in the settings or account information section.

Creating additional Videotron email addresses requires logging into your customer account portal, not the webmail interface. Visit the Videotron customer center using your primary account credentials, navigate to the email or services section, and select the option to create new email addresses. Most residential accounts support 5-10 email addresses depending on your subscription level. Each new address requires a unique username before the @videotron.ca domain. Choose usernames between 3-32 characters using letters, numbers, periods, hyphens, or underscores. After creating the address, set its password following Videotron's security requirements. New addresses become active within 5-10 minutes and can immediately send and receive email. All addresses under your account share the total storage allocation, so creating multiple addresses doesn't increase total available space. Additional addresses are useful for family members, separating personal and business correspondence, or creating dedicated addresses for online shopping and newsletters.

Sending problems typically result from incorrect SMTP server configuration or authentication issues. Verify your outgoing mail server is set to smtp.videotron.ca with port 587 and STARTTLS encryption, or port 465 with SSL/TLS. Ensure 'My outgoing server requires authentication' is enabled in your email client settings, using the same username and password as your incoming mail settings. Some internet service providers block outgoing connections on port 25 to prevent spam, so always use port 587 or 465 for Videotron SMTP. If you recently changed your password, update it in your email client's account settings for both incoming and outgoing servers. Firewall or antivirus software occasionally blocks email client connections, so temporarily disabling these programs helps identify if they're causing the issue. Messages stuck in your outbox may indicate attachment size exceeds Videotron's 25 MB limit for residential accounts. Large files should be sent through file-sharing services rather than email attachments.

Videotron webmail provides the most reliable international access method since it works from any internet connection through a web browser. Simply visit the Videotron webmail portal and log in with your credentials. The service functions identically regardless of your geographic location. If using a configured email client on your laptop or mobile device, IMAP settings continue working internationally since they connect directly to Videotron's servers over the internet. However, some countries or networks implement email port blocking that may interfere with connections. Using a VPN service helps bypass these restrictions by encrypting your connection and routing it through servers in unrestricted locations. Hotel and public WiFi networks sometimes block standard email ports for security reasons, making webmail access more reliable than email clients in these environments. Remember that accessing your email internationally doesn't incur additional Videotron charges, though your internet access costs depend on your mobile data plan or WiFi provider. Enable two-factor authentication before traveling to protect your account if logging in from unfamiliar networks.

Videotron supports email forwarding through the webmail settings interface. Log into webmail, access settings or preferences, and locate the forwarding or filters section. Enter the destination email address where you want messages forwarded and choose whether to keep copies in your Videotron inbox or forward only. Forwarding typically activates within a few minutes of configuration. This feature proves useful when transitioning to a new email provider but wanting to continue receiving messages sent to your Videotron address. Some users forward their Videotron email to Gmail, Outlook.com, or work addresses for consolidated inbox management. Be aware that forwarding doesn't transfer your existing messages, only new incoming mail after activation. Forwarded messages may trigger spam filters at the destination address if that provider doesn't recognize Videotron as a legitimate forwarding source. Test forwarding by sending yourself a message after configuration to confirm proper operation. Forwarding rules can be disabled at any time through the same settings interface, immediately stopping automatic forwarding while preserving your Videotron account.